This Privacy Policy describes how Psycho Neko LLC (“Company”) collects, uses, discloses, and safeguards information obtained from individuals who visit the Company’s website (the “Site”), communicate with the Company, request social media management or graphic design services, purchase products or services, or otherwise interact with the Company.

By accessing or using the Site or engaging in services offered by the Company, you acknowledge that you have read and understand this Privacy Policy.

The Company may update this Privacy Policy from time to time. Any updates will be posted on the Site with a revised Effective Date. Continued use of the Site or services following any such update constitutes acceptance of the revised Privacy Policy.

1. Information Collected

The Company may collect personal information that you voluntarily provide when you contact the Company, submit inquiries through the Site, request quotes or consultations, purchase products or services, complete contracts or intake forms related to services, or otherwise communicate with the Company. Such information may include your name, business name, email address, telephone number, billing information, social media account information, branding materials, and any other information you voluntarily provide in connection with services or communications.

In addition, certain information may be collected automatically when you access the Site through the use of cookies, analytics tools, or similar technologies. This information may include your IP address, browser type, device information, pages visited, referring websites, and the date and time of access. This information is used to understand how the Site is used and to improve its functionality and user experience.

2. Use of Information

Information collected by the Company may be used to provide social media management, graphic design, branding, marketing, and related creative services; manage projects and client communications; process payments; deliver digital content; improve the Site and Company offerings; maintain business records; and comply with applicable legal obligations.

The Company may also use information to communicate with you regarding services, updates, promotions, invoices, project timelines, or other business-related matters.

3. Client Communications and Content

In connection with social media management, graphic design, branding, or related services, you may voluntarily provide business information, branding assets, marketing materials, social media account access, creative direction, customer engagement information, or other content necessary for the Company to perform services.

Communications may occur through email, telephone, messaging platforms, project management software, or video conferencing platforms such as Zoom or Google Meet. Unless otherwise agreed in writing, meetings or consultations are not recorded and the Company does not maintain recordings of such sessions.

The Company will use commercially reasonable efforts to maintain the privacy and security of information shared in connection with services. However, you acknowledge and agree that certain information provided by you may be used by the Company for legitimate business purposes, including providing services, maintaining records, communicating regarding projects, improving service offerings, and fulfilling contractual obligations, subject to the terms of this Privacy Policy.

You further acknowledge that the Company may require access to third-party platforms, including social media accounts, advertising platforms, or website management tools, in order to provide services. You are responsible for ensuring that you have the authority to provide such access and content to the Company.

4. Relationship to Client Agreements

If you engage Psycho Neko, LLC for social media management, graphic design, branding, marketing, content creation, consulting, or related creative services, your engagement may also be governed by a separate client agreement, proposal, invoice, statement of work, or service contract (collectively, the “Client Agreement”). This Privacy Policy applies to information collected through the Site and related communications, while any Client Agreement governs the specific terms of the services provided. In the event of any conflict between this Privacy Policy and a Client Agreement, the terms of the applicable Client Agreement will control with respect to the services provided.

5. Third-Party Platforms and Services

Psycho Neko, LLC may use third-party platforms, software, applications, and service providers in connection with social media management, graphic design, marketing, communications, analytics, file storage, scheduling, and general business operations. These may include social media platforms such as Facebook, Instagram, TikTok, X (formerly Twitter), LinkedIn, Pinterest, and YouTube, as well as business and creative tools such as Google Workspace, Google Analytics, Google Meet, Zoom, Canva, Adobe Creative Cloud, Dropbox, WeTransfer, Trello, Notion, Slack, and Stripe.

In providing services, Psycho Neko, LLC may receive access to or process information including client contact information, branding materials, uploaded content, social media account information, analytics data, marketing assets, and other materials necessary to perform requested services.

Information shared with or processed through third-party platforms is subject to the respective privacy policies, terms, and security practices of those providers. Psycho Neko, LLC does not control and is not responsible for the data handling practices, policies, or security measures of third-party platforms or services.

6. Cookies and Analytics

The Site may use cookies, analytics tools, pixels, and similar technologies to improve user experience, analyze website traffic, measure marketing performance, and better understand how visitors interact with the Site and related content. These technologies may collect information such as IP address, browser type, device information, pages visited, referral sources, and general interaction data.

You may configure your browser settings to refuse, disable, or limit cookies; however, certain features or functionality of the Site may not operate properly if cookies are disabled.

7. Disclosure of Information

Psycho Neko, LLC does not sell or rent personal information to third parties. Personal information may be shared with third-party service providers, contractors, platforms, or applications that assist in business operations, social media management, graphic design services, communications, analytics, payment processing, cloud storage, marketing, or website functionality.

Information may also be disclosed when required by law, legal process, or governmental request; to protect the rights, property, or safety of Psycho Neko, LLC, its clients, or others; to investigate potential fraud, security, or technical issues; or with your consent or direction.

8. Data Security

Psycho Neko, LLC implements commercially reasonable administrative, technical, and organizational measures designed to help safeguard personal information and client materials from unauthorized access, disclosure, alteration, or destruction. However, no method of internet transmission, electronic storage, cloud-based platform, or digital communication can be guaranteed to be completely secure, and absolute security cannot be guaranteed.

Clients acknowledge that certain services may involve the use of third-party platforms, social media accounts, cloud storage systems, or communication tools that are outside the direct control of Psycho Neko, LLC.

9. Data Retention

Personal information, client materials, project files, communications, analytics data, and related business records may be retained for as long as reasonably necessary to provide services, maintain records, complete projects, comply with legal or financial obligations, enforce agreements, resolve disputes, or support legitimate business operations.

Psycho Neko, LLC reserves the right to retain archived copies of completed design work, marketing materials, communications, and related project assets for portfolio, backup, legal, or recordkeeping purposes unless otherwise agreed in writing.

10. Children’s Privacy

The Site and services offered by Psycho Neko, LLC are not directed to individuals under the age of thirteen (13). Psycho Neko, LLC does not knowingly collect personal information from children under thirteen (13). If Psycho Neko, LLC becomes aware that personal information from a child under thirteen (13) has been collected without appropriate authorization, reasonable steps will be taken to delete such information.

11. California and Other State Privacy Rights

Residents of certain states, including California, may have rights under applicable privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). Subject to applicable law, such rights may include the right to request access to personal information, request deletion or correction of personal information, and request information regarding the categories of personal information collected or disclosed.

Psycho Neko, LLC does not sell personal information as defined under applicable California law. Requests relating to personal information or privacy rights may be submitted using the contact information provided below. Psycho Neko, LLC may require reasonable verification of identity prior to responding to such requests.

12. Third-Party Links and Platforms

The Site, social media pages, communications, or digital content created or managed by Psycho Neko, LLC may contain links to third-party websites, platforms, applications, or services. Psycho Neko, LLC is not responsible for the privacy practices, security measures, policies, or content of such third parties, and users are encouraged to review the applicable privacy policies and terms before providing personal information or interacting with third-party services.

13. International Access

Psycho Neko, LLC operates from the United States. Individuals who access the Site, social media pages, or services from locations outside the United States do so at their own initiative and are responsible for compliance with applicable local laws and regulations.

14. Contact Information

Questions regarding this Privacy Policy or the privacy practices of Psycho Neko, LLC may be directed to:

Psycho Neko, LLC
Email: info@psychoneko.com